Q. What happens if I book a Poolside Retreat online?
A: Most of our homes are available to book online. Our estate homes may require that a reservation be made over the phone working with one of our team at 1-888-674-6336. Once a home has been reserved online, and you have received a confirmation email, the home is yours. Poolside Palm Springs requires a 50% deposit that is applied to your overall balance. You will receive an email confirmation of your reservation within ten minutes after the reservation is completed. Sixty days prior to your arrival, you will receive an email from us reminding you that the outstanding balance will be automatically settled at that time. We will send you check-in instructions and directions to the property seven days prior to your arrival. You are free to arrive anytime after 3:00 p.m. and up until 9:00 p.m. the day of your arrival unless otherwise prearranged. Please note that arrivals after 9:00 p.m. must be prearranged and an administrative fee will be charged for the meet and greet.
Q: How do you select your homes?
A: We hand-select our homes. No property, or properties, are ever added to the site without a thorough inspection. Most times, we even send an interior designer to fine-tune the homes to make sure that all of our homes meet the needs of our guests.
Q: How do you charge?
A: Rates are based on the length of your stay. If you are staying less than 30 days, we take a 50% deposit at the time of your reservation which is applied to the reservation total. The deposit is entirely refundable up to 61 days prior to your stay. Please check our Terms and Conditions for further explanation.
Q: How do I book a home?
A: There are two ways. You may book online on our website at Poolsidepalmsprings.com, or you may call Monday - Friday at 1-888-674-6336 and we’ll take your reservation over the phone. Specials may only be booked over the phone with one of our team.
Q: Can we view a home prior to booking?
A: All of our properties are pictured on our website where you can get a great feel of the layout and decor. Our team is also happy to answer any additional questions to make sure you are getting the property that best suits your needs. 99.9% of our properties are booked without a walkthrough. However, if you do feel it is necessary, we do charge a $75 fee.
Q: Is there a minimum stay?
A: Generally, there is a three-night minimum stay; however, some homes have longer stay requirements by Ordinance or Home Owners Association guidelines.
Q: I saw your property on another website. Which website’s availability is correct?
A: At Poolside Palm Sprngs we show real-time availability of all our homes, and when you book them on-line with us, the home is guaranteed to be yours. We as a management company have our properties on many different websites, and market numerous ways, but our website is the end all be all for reservations.
Q: What do you provide?
A: Our homes are all stocked with quality sheets, linens, and towels, soaps and shampoos, and standard hotel amenities. Our idea is that all you need is a suitcase.
Q: Do you serve breakfast?
A: All our properties are equipped for cooking, but do not come with chef's. Please refer to our Dining & Drink listing contained in the "Activities & Attractions" section of our website, or feel free to contact one of our team at 1-888-674-6336 for recommendations of local dining options.
Q: What are check-in/check-out times?
A: Check-in is 3:00 p.m. the day of arrival. Check-out is at 10:00 a.m. the date of departure.
Q: Do you allow smoking?
A: Smoking is strictly prohibited in our homes, and fines are applicable.
Q: What types of payment are accepted?
A: We accept Visa, Master Card, American Express, Discover card, and personal checks.
Q: What is expected of cleaning upon departure?
A: We take care of cleaning our homes between stays. We ask that trash is put into the provided exterior trash cans, and dishes are clean, or have been run through dishwashers. If you need a mid-stay cleaning, please contact at our team at 1-888-674-6336. There are complete check-out instructions provided, for your convenience, and they are included within your welcome check-in packet.
Q: How do we get keys and directions?
A: Check-in procedure and directions will be emailed to you prior to your stay, usually 7 days before your arrival. Some homes are keyed, and some have doors that are coded uniquely to your visit.
Q: How are kitchens stocked?
A: All kitchens are appointed with pots and pans, utensils, coffee makers, dishes, and basic seasonings. Most kitchens have additional items, but vary from property to property, and are not guaranteed.
Q: May we have visitors?
A: Please contact our team at 1-888-674-6336 about the home you have rented. While parties are strictly prohibited, we understand having occasional guests may happen. This allowance varies among our home owners, city ordinance and by local zoning laws. If you feel like there might be a question with your use of the home, please feel free to contact our team at 1-888-674-6336.
Q: Does the unit have a TV(s)?
A: All homes have TVs; some have additional audio/video equipment.
Q: Do homes have Internet access?
A: Yes, all homes have internet access. Instructions on how to access the internet will be included in your welcome check-in packet.
Q: Are pets allowed? A: Please contact one of our team at 1-888-764-6336 as each home has individual rules regarding pets.
Q: Are there refunds for late check-ins or early checkouts?
A: There are no last minute refunds, if your plans change, please notify our team at 1-888-674-6336 prior to 30 days before your check-in date for any eligible refunds.
